Effective: 22 October 2026

Refunds and cancellation

This policy explains how to cancel a subscription or request a refund.

Cancel future renewals

Open Account → Manage subscription and cancel through Paddle. A cancellation scheduled for the end of the paid period keeps access until that date. Cancelling renewal does not automatically refund a payment already made.

Request a refund

Contact hello@saasybrands.co.uk or Paddle Buyer Support. Include the account email, payment date, transaction reference and a short explanation. Do not send your complete card number, security code, password or email verification code.

Paddle is the merchant of record and processes approved refunds to the original payment method. Its refund policy and buyer terms explain its process and applicable withdrawal rights. We do not offer an additional discretionary refund guarantee. This does not limit mandatory rights for faulty, misdescribed or unavailable services.

After an approved refund

An approved full-period refund can remove paid export access for the refunded period. A partial refund does not by itself remove access. Your local project remains available for editing and saving. A refund does not itself cancel future renewal, so arrange cancellation separately when needed.

Who operates PixoLabel

PixoLabel is operated by Saasybrands Ltd, registered in England and Wales, company number 17364531. Contact hello@saasybrands.co.uk.

Business contact address: International House, 22–28 Wood Street, Doncaster, DN1 3LW, United Kingdom.